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Terms and Conditions


All prices indicated for products available are including VAT at the current rates and

are exclusive of delivery charges. The total cost of your order is the price of the

products ordered and delivery charges.


We will take all reasonable care to ensure that all details, descriptions, images and

prices of products are correct at the time of print or when relevant information was

entered onto our system; however, to the extent permitted by applicable law, we do

not warrant that the product descriptions, finish or other content available are

accurate, complete, reliable, current, or error-free. Although we aim to keep the

information as up to date as possible, the information including product descriptions

appearing at a particular time may not always reflect the product exactly at the

moment you place an order.


We may not accept your order if an item you have ordered is out of stock, we are

unable to obtain authorisation for your payment, we suspect fraudulent activity or

violation of theseTerms and Conditions or if we identify a product or pricing error.

If we are unable to fulfil you order following our order acknowledgement, we will

contact you by email or telephone advising you of this.


  • You may pay using any of the methods specified such as debit card via pay pal,bank transfer or cash at collection.

  • Collection orders , always deposit need to be left by buyer 40% of buying goods .

  • If paying by Debit/Credit Card you confirm that the credit or debit card that is being

    used is yours.

  • All credit debit cardholders are subject to validation checks and authorisation by the

    card issuer.

  • If the issuer of your payment card refuses or does not, for any reason, authorise

    payment to us, whether in advance or subsequent to a payment, we will not be

    liable for any delay or non-delivery.

  • Balustrades,glass,other service,need to be paid on the date state on the invoice 
  • Balustrade installation need to be check on installation day and work completion sheet need to be signed by site manager or constructor .
  • If the invoice its not paid on time ,goods will be remove and store till payment receive ,storage cost will apply
  • There will be a 2% interest charge per month on late invoices. 
  • 3% charge for payments over the phone .


  • We will deliver the goods in accordance with the delivery option selected by you

    during the order process.

  • Any delivery timescales quoted to you are indicative only.

  • Orders may be delivered in one or more parts.

  • We do not accept any liability whatsoever for delayed delivery caused by any third party such as courier services or Royal Mail.

  • Delivery time is 3 to 10 working days excluded bank holidays and christmas time.

  • All our components and balustrades are always pack safe ,so all will arrive


  • SS balustrade with glass can take up to 20 working days .


  • Risk in the goods will pass to you upon delivery to you.


  • Upon receipt, you must inspect the goods. You will be deemed to have accepted the

goods unless you notify us that you have cancelled the order and/or you return the

goods in accordance with the Returns Policy & Procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date.

Your statutory rights are not affected.

  • Any damage or missing items within4 working days of receipt. If we have not

    received notification within this timescale we do not accept liability whatsoever. If

    you wish to return items to us you must do so within 4 working days, returning

    goods will result in a 35% re-stocking charge or £15 whichever is the greater and

    any refund will be less and carriage charges applied on order. If you do not return

    the goods within 4 working days we reserve the right to refuse the items.

  • If you return goods that are damaged you will be sent a replacement of the same

    item only, refunds will not given regardless of circumstances. If a product purchased

    has been manufactured by BALUMATIGLASS specifically for you then returns will

    not be accepted without limitation.

  • All returned components must be unused, in 100% re-saleable condition and in the

    original packaging. Pre-cut, pre-drilled, glued and pre-assembled components will

    not be accepted.


No claim for goods damaged or lost in transit will be accepted by the Seller unless

written notification of such damage or loss is given to the Seller by the Purchaser

and the carrier within four working days of receipt of the goods by the Purchaser

and all damaged goods are retained by the Purchaser pending inspection by the

Seller and carrier.


The products detailed within the brochure are available in both AISI304 or AISI316

Marine Grade Stainless Steel satin or mirror polish finish. BALUMATIGLASS recommend the use of AISI304 for all internal projects and the AISI316 Marine Grade for external use due to its superior resistance to certain elements.

BALUMATIGLASS range of components combine professionally to produce a

42.4mm X 2.0mm tube system wood 45mm tube (OAK AND ASH) 40mm X 40mm

square stainless steel .

Our system is designed to be installer-friendly, with the majority of the components

and tube gluing together and achieving excellent strength characteristics. However,

base-plates and handrails will need to be fixed securely to floors and walls to

ensure maximum strength. BALUMATIGLASS will advise and supply the relevant

fixings to enable the installer to fix to certain materials however it remains the

installers responsibility to ensure that the area in which the system is to be fixed is

structurally supportive and has been approved by a structural engineer.

All our balustrade posts have weld flange with 3 holes 10mm, flange cover,

all clamps with free rubbers ,saddles and all screws.

The BALUMATIGLASS balustrade and components sales team will be happy to

assist you and confirm your requirements. We provide a cutting service for uprights

and handrails (longest handrail only 2600mm). We are unable to drill holes in the

handrail and this will need to be completed by the installer.


BALUMATIGLASS gives 5 years quality warrantee for all our balustrades sold ONLY.

Only applies to components being maintained and treated with use of cleaning and

preserving chemicals and according to manufacturer's product directions. Such

cleaning and maintaining products can be purchased on our website.

11.Balustrade installation and ordering outside this site .

1.All invoices inc * to check all t&c on this site.

2.By paying for invoices you accpet all t&c.

3.Client is full responsible of sending us drawings and photos of balustrades etc.

4.Balumatiglass provide quote and after accpetance we can provide computer drawing from our side ,to 

confirm all sizes .

5. 50% or 100% payment need to be send to start manufacture 

6.Balumatiglass provide installation service ,on the completion day client/site manager/constructor or

someone else who is reponsible , need to be on the side to check all installation and sign works completion

sheet .Outstanding balance need to be paid in full on that day.

7.Client will receive two copies of works completion sheets and we keep one for our records.

8. Sign, Work completion sheet documents confirm all was check and agree ,from this moment client take 

full RESPONSIBILITY of any damages or changes ,also safety.

9.All balustrades are send via privet couriers ,phone nr to driver will be provided on request.

10.Client need to help driver to unload glass or any other heavy items (its only one driver)

11.After receiving order ,client need to check all parcels and lest us know max 1 working day later if

anything its missing.

12.Please check glass panels before unloaded from truck ,if any panel its broken you need to write damage

agreement with driver .

13.Any unpaid invoices:

  • If the invoice its not paid on time ,goods will be remove and store till payment receive ,storage cost will apply
  • 2% charge per month will be apply to unpaid invoice 
  • solicitor and courts fees will be also add